Guides and Documents

  1. eConsult Implementation Handbook (written for the old system but still has useful concepts)
  2. eConsult training video for Referring Providers
  3. eConsult training video for Specialist Reviewers
  4. eConsult training video for Carelink Providers Part 1
  5. eConsult training video for Carelink Providers Part 2
  6. eConsult Tip Sheet for Ambulatory Care
  7. eConsult Tip Sheet for Specialist Reviewers
  8. eConsult Tip Sheet for Hyperspace
  9. eConsult Tip Sheet for CareLink

 

​eConsult Publications

  1. Knox Margae; Murphy Elizabeth J.; Leslie Timi; Wick Rachel; Tuot Delphine S. "e-Consult Implementation Success: Lessons
    From 5 County-Based Delivery Systems." The American Journal of Managed Care. 2020;26(1):e21-e27 ajmc.com/link/4440 (pdf)
  2. Tuot Delphine S; Liddy Clare; Vimalananda Varsha G.; Pecina Jennifer; Murphy Elizabeth J.; Keely Erin; Simon Steven R.; North Frederick; Orlander Jay D.; Chen Alice Hm. "Evaluating Diverse Electronic Consultation Programs with a Common Framework." BMC Health Services Research. 2018 18:814 https://doi.org/10.1186/s12913-018-3626-4 (pdf)
  3. Ulloa Jesus G; Russell Marika D; Chen Alice Hm; Tuot Delphine S. "A Cohort Study of a General Surgery Electronic Consultation System: Safety Implications and Impact on Surgical Yield." BMC Health Services Research. 2017 17:433 DOI 10.1186/s12913-017-2375-0 (pdf)
  4. Kwok Jonas Kwok; Olayiwola J Nwando; Knox Margae; Murphy Elizabeth J; Tuot Delphine S. "Electronic Consultation System Demonstrates Educational Benefit
    for Primary Care Providers." Journal of Telemedicine and Telecare 2017 0(0) 1–8 DOI: 10.1177/1357633X17711822 (pdf)
  5. Nwando Olayiwola Jacqueline; Knox Margae; Dub Kate; Chen-Yuan Lu Emily; Woldeyesus Tem; James Iguehi E.; Willard-Grace Rachel; Tuot Delphine "Understanding the Potential for Patient Engagement in Electronic Consultation and Referral Systems: Lessons From One Safety Net System." Health Services Research 2017 DOI:10.1111/1475-6773.12776. (pdf)
  6. Fulford Daniel; Tuot Delphine S; Mangurian Christina. "Electronic Psychiatric Consultation in Primary Care in the Safety Net." Psychiatric Services 2016; 67:1160–1161; DOI: 10.1176/appi.ps.671003. (pdf)
  7. Tuot Delphine S; Leeds Kiren; Murphy Elizabeth J; Sarkar Urmimala; Lyles Courtney R; Mekonnen Tekeshe; Chen Alice Hm. "Facilitators and Barriers to Implementing Electronic Referral and/or Consultation Systems: A Qualitative Study of 16 Health Organizations." BMC Health Services Research. 2015 15:568 DOI 10.1186/s12913-015-1233-1. (pdf)
  8. Price, ER, Sewell, JL, Chen AH, Sarkar, U. "Minding the Gaps: Assessing Communication Outcomes of Electronic Preconsultation Exchange." The Joint Commission Journal on Quality and Patient Safety Vol. 42 Number 8, 341-349, AP 1-5; 2016 Aug (pdf)
  9. Tuot DS, Leeds K, Sarkar U, Lyles C, Murphy E, Chen AH. "Barriers and Facilitators to Implementation of electronic referral and consultation (eCR) systems: a qualitative assessment of 16 health care organizations. BMC Health Services Research. 2015 Dev 19;15(1):568. (pdf)
  10. Tuot DS, Murphy EJ, McCulloch CE, Leeds K, Chan E, Chen AH -- Leveraging an electronic referral system to build a medical neighborhood. Healthcare 2015 Apr (pdf)
  11. Scheibe MM, Imboden JB, Schmajuk G, Margaretten M, Graf JD, Chen AH, Yelin EH, Yazdany J -- Efficiency Gains for Rheumatology Consultation Using a Novel Electronic Referral System in a Safety Net Health Setting. American College of Rheumatology; Accepted Article, doi: 10.1002/acr.22559 2015 Jan (pdf)
  12. McGeady JB, Blaschko SD,Brajtbord JS, Sewell JL, Chen AH, Breyer BN -- Electronic Preconsultation as a Method of Quality Improvement for Urological Referrals. Urology Practice Vol. 1, 172-175; 2014 Nov (pdf)
  13. Chen AH, Murphy EJ, Yee HF. eReferral -- A New Model for Integrated Care. N Engl J Med. 2013 June 27: 368;26. (pdf)
  14. Chen AH, Rittenhouse D. The Un-managed System of Medicare Referrals. J Gen Intern Med. 2012 Feb29. (pdf)
  15. Straus SG, Chen AH, Yee H, Kushel MB, Bell DS. Implementation of an electronic referral system for outpatient specialty care. AMIA Annu Symp Proc. 2011; 2011:1337-46. (pdf)
  16. Chen AH, Yee HF. Improving primary care-specialty care communication: lessons from San Francisco's safety net: comment on "Referral and consultation communication between primary care and specialist physicians". Arch Intern Med. 2011 Jan 10; 171(1):65-7. (pdf)
  17. Kim-Hwang JE, Chen AH, Bell DS, Guzman D, Yee HF, Kushel MB. Evaluating electronic referrals for specialty care at a public hospital. J Gen Intern Med. 2010 Oct; 25(10):1123-8. (pdf)
  18. Chen AH, Kushel MB, Grumbach K, Yee HF. Practice profile. A safety-net system gains efficiencies through 'eReferrals' to specialists. Health Aff (Millwood). 2010 May; 29(5):969-71. (pdf)
  19. Bindman AB, Chen A, Fraser JS, Yee HF, Ofman D. Healthcare reform with a safety net: lessons from San Francisco. Am J Manag Care. 2009 Oct; 15(10):747-50. (pdf)
  20. Chen AH, Yee HF. Improving the primary care-specialty care interface: getting from here to there. Arch Intern Med. 2009 Jun 8; 169(11):1024-6. (pdf)
  21. Kim Y, Chen AH, Keith E, Yee HF, Kushel MB. Not perfect, but better: primary care providers' experiences with electronic referrals in a safety net health system. J Gen Intern Med. 2009 May; 24(5):614-9. (pdf)
  22. UCSF Frontiers of Medicine. eReferral: Connecting Primary and Specialty Care. Spring 2009. (pdf)
  23. San Francisco Health Plan Newsletter. Fall 2006. (pdf)
  24. Fulford D, Tuot DS, Manqurian C. Electronic Psychiatric Consultation in Primary Care in the Safety Net. Psychiatr Serv. 2016 Oct 1; 67(10):1160-1161. (url)
  25. Murphy EJ, Tuot DS, “Assuring safety and efficacy for Nurse triage of electronic consultation to improve access to specialty care” BMJ Quality & Safety. 2021 Feb 4. PMID: 33542064.
  26. Liddy C, Hauteclocque J, Moroz I, Oppenheimer L, Sturge D, Burns K, Horsely T, Tuot D, Keely E. “Enabling patient-centered policy for electronic consultations: A qualitative analysis of discussions from a stakeholder meeting”. Journal of Telemedicine and Telecare. 2020 Jun 2. PMID: 32486888

 

Link Directory

  1. San Francisco Chronicle, July 23, 2013: Electronic referrals streamline S. F. General care
  2. Healthcare IT News, July 11, 2013: 3 benefits of eReferral systems
  3. Center for Care Innovations, Innovation of the Month, October 2012: eReferral in San Francisco Safety Net
  4. AHRQ Innovation Profile: Electronic Referrals and Communications Reduce Wait Times for Specialty Appointments and Improve Clinician Communication and Quality of Care: eReferral AHRQ Innovations Exchange